I have never had a negative banking experience until now. RBFCU is heartless and even though I made an error by entering an incorrect number for paypal every time paypal tried to re-process…numerous times in a 24 hour period. Rbfcu charged a fee of $200 in total. I had just opened accounts and my daughters savings account had been entered accidentally when transferring information. I contacted the bank IMMEDIATELY and corrected itthru PayPal but PP continued to re-process it with the incorrect information so every time they did, the RBFCU computer charged me. Rbfcu did not care even though it was a human/computer error and would not agree to reverse the charges. I covered the overdraft fees immediately…but they still refused to reverse these charges. I found that utterly unethical and unprofessional. I left the bank after spending an hour with the branch manager who expressed understanding and said “we will be willing to meet you halfway“ and then she said she would have to get it approved by her supervisor… I felt like I was at a used car dealership. She left for about 20 minutes and then when she came back… She said nope her supervisor would not approve it after all so I was SOL , I could not believe that as a new customer… Who made an error when transferring information and when PayPal continued to process incorrectly even though I had changed my debit card information that Rbfcu would not reverse these charges. I left on the spot (they could not care less) and went to Frost Bank who absolutely felt that howRBFCU TREATED ME disgraceful. I am still in shock and would never recommend Rbfcu to anyone. I had heard about their “excellent customer service” but unfortunately that is absolutely not the case.
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Randolph-Brooks Federal Credit Union is more than just a bank. It is a financial cooperative intent on helping members save time, save money and earn money. Whether it’s opening a first account, buying a car, building a dream home or planning for retirement, their team of dedicated professionals are here to help you achieve your goals and build a strong financial future.See more