Horrible service . Stealing peoples money accidentally made a payment with the wrong account, called with enough time to do a stop payment, they said it’s a charge of $24 to do a stop payment but the nsf fee is also $24 if the money is not in the account . So you tell me how that makes sense ? I have 4 total accounts will be moving all my money to another bank ! Only reason I had this bank was because of a car loan payment but since it’s been paid off nothing holding me here . I would never recommend service with them . The customer service is worse then their policies . They never pick up the phone , holds are horrible and chat is redundant they send the same script over and over .
Claim your business profile now and gain access to all features and respond to customer reviews.
Randolph-Brooks Federal Credit Union is more than just a bank. It is a financial cooperative intent on helping members save time, save money and earn money. Whether it’s opening a first account, buying a car, building a dream home or planning for retirement, their team of dedicated professionals are here to help you achieve your goals and build a strong financial future.See more