HORRIBLE. Stay away from this bank. I’ve been a member for over 10 years and this bank used to be good. Now they pray on customers with fees and their customer service has gone to crap. I had fraud on my account and called and opened a new account. They wouldn’t close the old account because of a waiting period. After the conversation I was led to believe I did not need to do anything else and that my card had been cancelled and courtesy pay turned off. I could call and cancel my account at a letter date. I noticed on April 5 that I had been charged NSF fees in that account for something that tried to go through. I messaged them several times. They did say I had to call them to discuss the charges. In the past they would accept customer messages. It is hard to call them because the calls are SO long and I have a life…. all of the sudden several other charges were going through and being “retried” leading to almost $300 in charges. I called and spend almost 2 hours on the phone and they refused to give me my money back. I was given false information and they basically stole money from me. I will be switching banks.
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Randolph-Brooks Federal Credit Union is more than just a bank. It is a financial cooperative intent on helping members save time, save money and earn money. Whether it’s opening a first account, buying a car, building a dream home or planning for retirement, their team of dedicated professionals are here to help you achieve your goals and build a strong financial future.See more