I have been with RBFCU for 10 years and this is the last one. I have their cash-back MasterCard, which they rolled out the new version of it called the World Card. It will NOT show my payments in the available balance and it won't show a rolling balance, so there's no way to know if your total is correct (which is alarming since their "available balance" is incorrect). Plus, the old card used to let you dump your cash back into your checking. This new version ONLY lets you put it on their card (as in the card that won't show you if it really applied the payment to the balance or not). I used their chat last Saturday about this problem and was told a supervisor would contact me Monday. Nope, didn't happen. I contact chat again on Monday and on Tuesday. A supervisor finally emailed me on Tuesday. I replied with further concerns and have not heard back from her since. It's Saturday. I spend over $100 grand yearly on that card, but no more . . . as I will be leaving.
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Randolph-Brooks Federal Credit Union is more than just a bank. It is a financial cooperative intent on helping members save time, save money and earn money. Whether it’s opening a first account, buying a car, building a dream home or planning for retirement, their team of dedicated professionals are here to help you achieve your goals and build a strong financial future.See more