I have had a signature loan with RBFCU for a few years and up until this month I’ve always received great customer service. I submitted a payment 7 days prior to the payment being due. On day 8 it would be considered late. The day after I submitted the payment I called customer service again because I didn’t see it debit my account, they confirmed it was processing. I received a call today saying that they don’t see a payment in process and it is on the verge of being late. After about 30 minutes they finally found my payment. At this point RBFCU proceeds to tell me there is nothing they can do and if it post after the due date it will be considered late. I have worked in banking for more than 15 years and this is not the way this situation should be handled. I am really disappointed.
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Randolph-Brooks Federal Credit Union is more than just a bank. It is a financial cooperative intent on helping members save time, save money and earn money. Whether it’s opening a first account, buying a car, building a dream home or planning for retirement, their team of dedicated professionals are here to help you achieve your goals and build a strong financial future.See more