I've been a RBFCU member since 1985 and I've never been so poorly treated by a bank or CU until just now. May as well use a money center bank where I expect to be treated like a number. They won't verify my wife as a co account holder without making her jump through all kinds of hoops. They ask her a question she doesn't know the answer to, I tell her the answer and then they say they can't accept that. The change to a new credit card without much notification and rationale is ridiculous. I have a number of online accounts that I will now have to go into and change. Why did you have to change my card number????? There was over a year and a half left not the old card. Something has changed at RBFCU and it's not for the good!!!
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Randolph-Brooks Federal Credit Union is more than just a bank. It is a financial cooperative intent on helping members save time, save money and earn money. Whether it’s opening a first account, buying a car, building a dream home or planning for retirement, their team of dedicated professionals are here to help you achieve your goals and build a strong financial future.See more