RBFCU has been becoming worse and worse over the years. They stopped accepting change unless you use a third party service with a fee (5%). When attempting to utilize the point system on their credit card, they chose the least convenient option. Every other rewards card I use allows you to just cash out all of your points. RBFCU uses an online market that forces you to slog through a terribly designed interface to add multiple values of your cashback ($5, $10, $20 at a time) to a cart and then checkout. Don't have the full $5? Tough luck, you can't cash those points out. They released personal financial information to a third party without my consent during a recent mortgage transaction with them. Just today, I attempted to make a payment to the mortgage I hold with them, and their system applied it to my credit card instead of the loan, and they informed me that there's nothing they can do about it until the credit card company processes the payment. They can't stop a payment that they made incorrectly just a couple of minutes before they were contacted. Additionally, they can't set up anything to deal with it automatically; I'll have to call back tomorrow to get them to correct it. When asking if there was a complaint form I could fill out, I was told their WAS, but nobody knew where it was, and I'd have to call in to fill one out. After calling in and finally getting ahold of a human, they were completely impossible to understand. The level of frustrations in dealing with this credit union have become tremendous for even the most basic transactions.
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Randolph-Brooks Federal Credit Union is more than just a bank. It is a financial cooperative intent on helping members save time, save money and earn money. Whether it’s opening a first account, buying a car, building a dream home or planning for retirement, their team of dedicated professionals are here to help you achieve your goals and build a strong financial future.See more