Worse Bank ever for over a year I have requested debit card replacement, I still haven't received one. I am unable to use ATM deposit because of the card reader will not read my card. So I have to go inside the bank I had a check for $1,200 from a national realtor company. The teller helping me I could have ready see that she was going to give me some problems she was very sarcastic and snobbish. Yuri at the 1604/Culebra location. My checking account balance was over $1400 so she could have allowed me to have at least $200 from that check but she wanted to place a hold on it for 7 days I stated okay whatever let's just get this done cuz I need to leave she was taking alot of time for such a simple transition, but she was annoyed from me explaining how much trouble I'm having with the debit card and if they could mail it to the bank branch location and I could pick it up there she wanted to charge me $24 of course a fee....lol anyway as I left the bank because she took 10 minutes to have to type up a letter showing that the hold was going to be placed on the check, I noticed that she ended up putting a 16-day hold. ?? I drove back went to the supervisor the supervisor even questioned it then went to her station and asked her three times to change the date she argued and rebutted with her own supervisor ! She placed him in the same position she did me as a customer. Abusing her position & mental dysfunction of her showing me her entitled power to hold my own money. I have to pay my rent and now I have no money for gas or food just because of this one evil individual who wanted to show me that she can make decisions. I should have driven 30 mins & went to the UTSA/Dezavala Location, I am sure this would have been a different experience. I live down the street from 1604/Culebra and I am always treated with disrespect at that branch it's so very sad to have to drive somewhere else for better customer service....So the motto that they are member owned is not true in my case. That one Teller made it extremely difficult for me and I now have to borrow money for food. 😥 Happy New Year praying God turns it around for my good. As soon as check clears I'm closing my account & going elsewhere for my Banking Needs. 🙏
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Randolph-Brooks Federal Credit Union is more than just a bank. It is a financial cooperative intent on helping members save time, save money and earn money. Whether it’s opening a first account, buying a car, building a dream home or planning for retirement, their team of dedicated professionals are here to help you achieve your goals and build a strong financial future.See more