I made a one time payment to a company I had a lease with using my RBFCU debit card. Normally, my payments come from another account. The company continued to withdraw money from my RBFCU account stating that I had provided that number to them. I used a one time link that I requested to make that payment. That company stored my debit information without my consent. I disputed 6 charges. RBFCU sided with the company stating they would not pursue the claim! Unbelievable! Not only that, but I have my veterans disability as the only deposit to RBFCU. I am completely disabled. That is what they were withdrawing money from. RBFCU still did not help me. I will be opening an account at another bank and closing this account ASAP. If you are a veteran, they could care less if your disability is stolen.
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Randolph-Brooks Federal Credit Union is more than just a bank. It is a financial cooperative intent on helping members save time, save money and earn money. Whether it’s opening a first account, buying a car, building a dream home or planning for retirement, their team of dedicated professionals are here to help you achieve your goals and build a strong financial future.See more