I am so befuddled I don't even know what to say. I'm a person who can collect their thoughts well and put them down in print. I don't know if it's just the customer service people or the whole organization that is shady AF. I am sick of these customer service people saying things like 'oh we're not like that. oh we don't do that we trust our customers.' what the hell dude? do not trust your customers make people responsible. There are so many different things that I've called about when these statements come at me when I ask legitimate responsible questions. I want them to weed out the people who are not responsible, because guess what when people default on their loans or something goes wrong the rest of us have to pay for those of us who are not being responsible. They have to get their money back somehow and it all's gonna be spread out to customers who are responsible in the end whenever that end occurs. AND I wanted help when I needed it but they abandoned me and they their claim was oh we're not um you're not an assertive it's up to you and I'm thinking I've never done business with you people before I called for your help and you just let it go and made it up to me whether or not I talked to ya when in the end it would have been a benefit to me to talk to ya while the loan process was happening and then you'll come back later and say that the car dealership didn't all wrong thank goodness I really appreciated that but it should have never have happened. UGH. I'm exhausted. RBFCU are the parents that don't give a crud what their kids do.
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Randolph-Brooks Federal Credit Union is more than just a bank. It is a financial cooperative intent on helping members save time, save money and earn money. Whether it’s opening a first account, buying a car, building a dream home or planning for retirement, their team of dedicated professionals are here to help you achieve your goals and build a strong financial future.See more