If I could give zero stars I would. I’ve been with them for almost 10 years. Long story short. I had a emergency surgery. Due to my unable to work for 2 mnths. I was only getting paid 40% of FMLA so in saying this all my auto payments went threw and created a huge overdraft. When I called to assure them that I had my documentation on my moneys and my surgery. And it was taking way much longer to get my other 60% of my short term disability from my insurance. At that point I didn’t know what to do once I still had to get a payday loan out to cover my overdraft fees. And still borrowed to cover the rest. Well as the days went by they started to reject those pays they a over drafted me for and then charged me again on top of that. I felt my short would never get here. I cried I stressed over it so much. I was unable to use my hands and was dealing to my therapy vs my pain etc. And when I spoke to the bank they basically said sorry can’t help you so I told please just don’t pay them anymore. In the end I owed almost $2500 on just Fees. So basically my little checks didn’t even matter let alone nothing helped it. At this point I’m done with this. When I didn’t cal my creditors they all understand much more then this bank did. I was greatly appreciated for that. But for for RBFCU I saddened and will never recommend this bank to anyone.
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Randolph-Brooks Federal Credit Union is more than just a bank. It is a financial cooperative intent on helping members save time, save money and earn money. Whether it’s opening a first account, buying a car, building a dream home or planning for retirement, their team of dedicated professionals are here to help you achieve your goals and build a strong financial future.See more