My account bill pay option has been frozen. I went to the branch on Potranco to ask why and to find out if the scheduled bill was paid. Time 0900.I was informed the bill was not paid and the branch was not able to help me. I was given a phone number and the branch set up the call in an office. It took almost 30 min before the phone was answered.I was advised he couldn't help me and I was transferred to another number. Once again I couldn't be helped and I was given another number to call. I called the number and was informed they were closed.I have been a member of RBFCU for almost 40 years without issues and this really upsets me. I did not create this mess and do not believe it is my responsibility to fix it. I want the account unfrozen and some answers on the impersonal practice's RBFCU is using.7 Aug 2023 update i contacted customer service on 7 Aug to discuss this matter. They advised i needed. to update my account credentials and contact bill pay when tis was done. I again drove 17 miles to the potranco branch to comply with the request.Once updated bill pay was contacted. One of the bill pay supervisors informed me the bill pay option would be permanently removed from my account. I asked why and was told thats our policy and you will need to make other arrangements to pay the scheduled payment.I advised this was not right and i should have been told this BEFORE driving to potranco. I asked the supervisor for a number at corporate to file a complaint and was advised corporate Does Not speak to members and i had been given the answer.If this is true it is no wonder RBFCU is going down.I know no activity that can move forward without checking the pulse of the members. I am appalled.NdE
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Randolph-Brooks Federal Credit Union is more than just a bank. It is a financial cooperative intent on helping members save time, save money and earn money. Whether it’s opening a first account, buying a car, building a dream home or planning for retirement, their team of dedicated professionals are here to help you achieve your goals and build a strong financial future.See more