rbfcu.org

RBFCU OUT AFTER YOUR HARD EARNED $$$!

RBFCU BILL PAY - EXECUTIVES/EMPLOYEES GIFT THAT KEEPS ON GIVING! Last Wednesday June 7th I log into the RBFCU mobile app and see one pending payment that was processing. Knowing there was an inconsistency between the app and online banking I took a screenshot. The following day I'm on RBFCU.ORG and see where 2 payments had had actually come out to the same biller. Because of it I was charged a $24 insufficient funds fee. Thinking to myself how many others have been screwed over because of it! I DO NOT HAVE COURTESY PAY ACTIVATED, but today when calling in explaining for over 5 minutes my situation only to be transferred over to bill pay, then having to explain once more to a rep that spewed nothing but lame excuses as to why this occurred stating "they" (as in whoever manages their bill pay program), made payment and they're attempting to recoup those funds!" My response, NO EXCUSE! She attempted to tell me that bill pay is an outside entity of RBFCU and "they" had actually paid Bank of America even though COURTESY PAY IS NOT ACTIVATED! At that point it should've been a $24 fee and END OF STORY! Just today I see once again through the mobile app that again payment will be attempted. Know this is RBFCU's ATTEMPT TO ASSESS AS MUCH IN FEES AS POSSIBLE! Not satisfied with her response I asked to speak with the supervisor, Amanda, and what she attempted to explain went in one ear and out the other! She stated that payment was made, I'm like LADY BACK UP! HOW WAS PAYMENT MADE WHEN COURTESY PAY WAS NOT ACTIVATED?! SHE DID NOT HAVE A LEGITMATE ANSWER FURTHER SUPPORTING MY SUSPICION RBFCU IS AFTER YOUR $$$! Because I believe in reviews making others aware of scams being perpetuated against it's members I write this! BBB will be contacted because RBFCU has failed to take responsibility rather stating it's "bill pay" aka "outside entity" as if somehow they're not involved! YES, A BANK MASQUERADING AS A CREDIT UNION!

Date of experience: Jun 11, 2023