I tried to order 2 looms for my Mom for Christmas from them online but wasn’t having much luck so I phoned them and they took my order over the phone, and my money!!! I was told I would receive them in a couple of days, that was last Friday. I phoned today to see where my order was and I was told it hadn’t left yet but would be with me tomorrow. I then get a phone call to tell me that they are out of stock even though it still says in stock on their website. I asked for a refund straightaway so I could go elsewhere but was told it would be a couple of days so I said I want it straightaway as they didn't have to wait a couple of days for the money from me. I was told that they would speak to the accountant and phone me back but, as I expected, no phone call. What a waste of time this company is. I wish I had read the reviews first as I would never have used this company. They obviously do not need the business or they would get their act together after all of these bad reviews. I will never use them again and my Mom uses them regularly but I will tell her to go elsewhere. How incompetent are these people that do not know their own stock levels. In the current climate most businesses are falling over themselves to please their customers but clearly this company is an exception to the rule!!!!
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