I recently bought a store from them, but I cannot say that I am impressed at the moment. The website loads slow, and was not fully updated.And still is not fully updated. They was some issues with broken links. Which I think these issues should all be fixed, before they hand the site over to you. I cannot fault the support, they really help you out. They have a really good knowledge base. But you have a lot to read and learn. I think if you are not tech savvy it can throw you. But again the support is really helpful. I also bought a seo package from them, I am waiting to see, if they do everything as advertised in the package.
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