I got one of their brushes and barely use it, the first time i wanted to clean it, hair started to falling out massively and finally all hairy part was separated from the holder. I have a lots of brushes which i know well how to care about them and how to wash them. this was clearly faulty piece. I have contacted their customer service, this took a while as we exchanged a few messages - they asked me to explain my problem, asked me to send pictures, asked me where and when i bought the brush and how long i do have it. I explained i got it from Boots about 6 months ago and after all this i just have been told to go back to Boots. I said i do not have the receipt of course as no one keeps all their receipts, it's just not possible. I have been told it is not covered under any type of warranty under their brand. Why then they asked me so many questions just to brushed me off!? Not happy at all, its obviously their fault but they do not care so you spent your money and get nothing finally! I will never buy anything from them again, they do not care about their customers! Very disappointing!
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ABOUT REAL TECHNIQUES
Designed with pro makeup artists Sam + Nic Chapman, Real Techniques brushes combine high-tech materials with innovative design to make creating a pixel-perfect look easier than ever:
ABOUT THE LINE
• The bristles are ultra plush and smoother than the hair you'll find in other makeup brushes. Since the bristles are synthetic, it's 100% cruelty-free. The soft fibers help create a flawless, high-definition finish in any type of light – from sunlight to harsh indoor lighting.
• The color-coded system corresponds to the key steps of makeup application so you can create a flawless base, enhanced eyes, and the perfect finish like a pro.
• Each brush head is hand-cut to the perfect shape, allowing for precise application from dense coverage to a soft, delicate finish.
• The collection is suitable for a wide range of products and every makeup need – from powders, creams, and liquids to mineral makeup, highlighter, and shimmer.
• Brush names on the handles make for easy reference when creating your favorite look.
ABOUT THE BRUSHES
What makes our brushes stand out from the rest are in the details, there are five elements that make our brushes fabulous. With high quality makeup brushes and Sam + Nic Chapman’s expertise, Real Techniques brings you the best of the best!
1. Ultra-plush bristles for high-definition results
2. Extended aluminum ferrules for light, easy use
3. Brush names for quick reference
4. Self-standing bases* for countertop display
5. Panoramic brush cases included with sets for travel or display
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