I ordered a 3-year guarantee in December and paid the fee plus postage. Unfortunately, they do not send out guarantees but keep it in their system without any documentation. Their response indicated that the system always charges for orders under a certain amount. I was told it was my fault for not paying more initially. They keep insisting via email that I need to address the guarantee as if there’s no record. The representative on the phone mentioned he had more important matters to handle than my issue. They're quick to take your money but not upfront about their problems. Now, I hope nothing goes wrong in the next three years without documentation. I was also informed that I was fortunate if the battery, which was not included in the refurbishment, lasted up to three hours without charging.
Claim your business profile now and gain access to all features and respond to customer reviews.
At Recommerce IT sustainability is fundamental to our ethos. We are a UK ecommerce business, refurbishing, reusing and recycling IT equipment, such as laptops, desktops and monitors. Our green credentials are crucial to the way we conduct our business responsibly and sustainably. In our approach to sustainability, we play our part by getting the maximum life out of all existing IT equipment that still has many good years left in it. See more
