Aaron (Azz), Redcorn's collection driver, was polite and efficient. He represented the company well, as did the person who first called me to book a collection slot. There is however room for improvement in communications with the call centre. The lady I spoke to in the call centre was only able to tell me that my message that the car would need jump starting and an afternoon pick up (due to parking restrictions) had been passed on, but was unable to reassure me that the person picking up would take these things into account. As a customer it felt as though the call centre took no responsibility for what the collection team did which didn't leave a good impression. As a result I spent the morning wondering if the Redcorn collection driver would turn up before receiving a lunchtime call telling me that the lovely Aaron (who kindly jump started my car and used my V5C form to inform the DVLA immediately that I had sold on the car) was half an hour away! I need not have worried as my experience of Redcorn from thereon was great, but I agree with other reviewers that communication between back office and collection teams needs improvement. I would have given a 5* review for Aaron (and his boss Stuart) in the collection team, but have deducted 1* for communication issues. On balance I would use this company again. I hope the promised payment for my car comes through on time.
Claim your business profile now and gain access to all features and respond to customer reviews.
