We reserved 3 nights November 18-20 at the Red Roof Inn in Johnson City NY. We were there to visit our terminally ill sister. We arrived after 9pm after driving 12 hours. The parking lot had numerous men loitering and sitting in cars late at night. We were so concerned for our safety that we put a chair against the hotel room door and hardly slept. We checked out the next morning and wanted our credit card charged back for the two nights we were not going to use. We were told Booking.com had our money, this was not true, Red Roof Inn not only kept our money but they told Booking it was only our perception of the environment. We had to find another hotel and have since found out this Red Roof was used for the unhoused but did not tell us, they lied to us and kept our funds from two unused nights. There is no excuse for them to take advantage of Senior Citizens, this is neither ethical nor defensible. I want to be reimbursed for the two nights we did not stay at this hotel.
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