I am submitting a formal complaint regarding a suspected bed bug infestation at Red Roof Inn Dunbar, located at 317 11th Street, Dunbar, WV 25064.I stayed at this property on December 20, 2025. Upon discovering evidence consistent with bed bugs, I contacted the hotel to report the issue. I made multiple attempts to notify the front desk throughout the day.The front desk staff repeatedly hung up on me, refused to allow me to explain the issue, and stated that my attempts to report the infestation constituted “harassment.” The hotel refused to document or address the complaint.I subsequently contacted Red Roof corporate, which acknowledged receipt of my concern (Record ID 636854) but advised that the property is independently operated and declined further involvement.I requesting that the Kanawha–Charleston Health Department investigate this property for possible pest infestation and sanitation violations, and document this complaint for public health and guest safety.I am able to provide documentation, including call logs and written correspondence, upon request.Thank you for your attention to this matter.
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