ROCHESTER HILLS, MIDO NOT STAYWhat a major hole. So many health/safety violations AND CRIME, drug use, will be calling the health dept.Stayed 1 night, bugs crawling everywhere, fruit flies, sink unusable, smelled, mold everywhere.We left the room after paying, should have looked at room first.I went to office and manager stated when I left he was going to credit my account-he never did, no worries-I will dispute the cc charge!!FOLLOW UP!------------------------------------------------------------------------------This was there response from manager:Dec 03, 2025Record ID 615590Hello Wendy L,Thank you for informing the Red Roof Guest Relations Department of your concerns regarding the Red Roof Inn Detroit-Rochester Hills/Auburn HIlls. You have requested that we conduct all necessary research with those involved and provide you with a resolution.Please accept our sincere apology about the situation that you had at the property about the issues of bugs crawling, fruit flies, sink that is unusable and the molds. I contacted the property, discussed this concern and coordinated the resolution that you wants which is a refund, I spoke to Marian the Manager and she confirmed they will not provide any refund. They come up to that resolution due to the reason that the new Management took over the responsibilities December 02, 2025 and your reservation was dated way back November of 2025. Marian has no record of the agreement between you and the Manager during your checked in. They took over the Hotel last Monday and they have no records of the previous management before they Manage the property.Thank you again for bringing this to our attention. Red Roof takes pride in providing superior service, and we are disappointed to learn that we have fallen short of our goals in this instance. Feedback like yours helps us take steps to prevent similar problems in the future. We hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Regards,JayveeGuest Relations DepartmentRed Roof-----------------------------------------------------------------------------------------------------MY RESPONSE because no credit was offered:Reported to health department, filed a BBB complaint, contacted local law enforcement as the building is unsafe (from door locks to electrical outlets) and drug use was present, looks like sex trafficking too. What a disgrace. I will also contact a hotel agency also.FOLLOW UP:Called Marian @ local hotel (they first tried to lie (Shawn-a worker) and say that she wasn't the manager and disconnected me) ---she wouldn't help me, then she threatened me because I said I was going to file reports on state of the building. Thanks ok. I'll just keep filing reports. THIS HOTEL SHOULD NOT BE IN BUSINESS AND NEEDS TO BE CLOSED DOWN. It is a drug infested, bug infested, unsafe (crime everywhere) establishment.ALSO: Put "Red Roof Rochester Michigan Police" in your search engine, and see the people whom have died there, and were robbed at gunpoint on the property!
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