The Red Roof Inn at Humble Texas is undoubtedly the worst place it has ever been my displeasure to stay. They cancelled the shuttle service without contact us and left us stranded at the airport. Non of the taxi driver or airport staff we aware that the shuttle had been cancelled and advised me to wait at the shuttle pickup/drop off point. After almost an hour I called the hotel only to be told it was no longer available despite it being in their literature and I believed it was a facility I was paying for. I have used Red Roof many times over the past 20 years and am witnessing their slow decline in services I will not be using them again, and would advise others also not to do so, the facilities as described in their literature are not what are provided in reality as there is a huge disconnect.
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