After previously critiquing the company for poor customer service, I was pleasantly surprised when they reached out following my review and offered a discount for a future purchase. I decided to give them another chance. I ordered the trainers on January 10th, and they were dispatched the next day, arriving on the 16th with consistent updates throughout the process. I appreciate a brand that is committed to resolving issues and enhancing customer service, and they are certainly doing that. I hope this trend continues.
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