When I first signed up for Reelmind.ai (Xienx Inc.) in September 2025, the platform worked very well and I was satisfied with the service. During the introductory discount period ($3.60 for the first month), I had no issues and the video generation features performed as expected.After the subscription renewed at the regular price ($12/month), I began experiencing consistent problems. All video animation generations started failing across multiple engines, with the system repeatedly stating that uploaded images violated the platform’s terms, even when using very simple images. Because of this, I was unable to use the main features included in my subscription.I also noticed confusion regarding subscription information shown in my account dashboard. The interface displayed the plan as expiring on the upcoming billing date, which made it unclear whether the subscription would renew automatically.When attempting to reach out to this merchant to either of their contact methods (contact form or the contact email address) they never respond. When I attempted to cancel my subscription, I could not locate a clear cancellation option within the account settings, which made the process difficult and frustrating. As a result, I had to contact my credit card company to dispute charges for a service I was unable to use.Another important point for other users: simply replacing a credit card may not always stop recurring subscription charges, since this merchant like many others use automatic card-updating services that continue billing authorized subscriptions unless the merchant itself is blocked through the card issuer or Stripe. You may be able to cancel via Stripe or Link websites if you can successfully login and find the transaction. However, if you believe you signed up through Stripe using a specific email account or phone# and you are unable to sign in via that email address or phone# as a recognized account it could mean that you were activated through some backdoor activated process if you get stripe email payment billed notifications. I have made Stripe aware of this confusion as we should expect clearly recognized activation emails was sent even if they sent text message via Link where that merchant transaction could not found. My recommendation:If you encounter similar billing issues, contact your card issuer directly and request that they formally block recurring charges from the merchant rather than relying only on refunds or card replacement. They may say initially that they can't block a merchant. Inform them that you wish to speak with someone in the dispute resolution department and wish to make a "formal complaint" to stop this unwanted charge from re-occurring. It simply can't be stopped any other way (besides completely and permanently closing the credit card account) for the reasons stated above. Overall, my experience started positively during the discounted trial period but after a month became frustratingly unusable due to service failures, subscription management difficulties and lack responses via their contact form/email. I hope the company improves transparency around billing and provides clearer cancellation options for customers.
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