I am extremely disappointed and concerned by this company’s practices. The “renewal notice” I received was formatted to look like an official ASIC letter, with no clear indication that this party service charging inflated fees. The presentation is, in my view, deliberately misleading and creates the impression of a government requirement.After realising this was not an ASIC notice (after receiving a renewal notice directly from ASIC), I attempted to request a refund immediately — and that’s when things became even more alarming.Calling the company only led to an automated digital service with no option to speak to a real person. I attempted to submit a support ticket several times. When it finally went through, I received an almost instant automated message saying the renewal had already been processed and the ticket was closed. This happened far too quickly to be legitimate customer support.I have since sent multiple follow-up emails and have received no response whatsoever.The lack of transparency, the misleading presentation of their mail, and the complete avoidance of customer contact raise serious questions about their business practices. This behaviour borders on what the ACCC defines as misleading and deceptive conduct, I have escalated this this matter to the ACCC scam watch.Small business owners deserve honesty — not tactics that rely on confusion, and inaccessible support systems.I strongly urge others to avoid this service entirely and renew directly with ASIC. I'm now $198.00 out of pocket and my business name isn't renewed. I now need to pay for this directly with ASIC.
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