In my experience, this company is committing fraud and they have not lived up to their contract. I have waited through six week of delays and escalations for a dishwasher claim. They never sent a technician. Representatives blatantly lie. Please record your conversations with them - advise first of course - because you will need them when they go back on their word. They delay responses, stall approvals, and ultimately deny legitimate claims. Attempts to resolve issues or request a refund were met with poor customer service. Do your research - and not on their website. Very disappointing — I would never recommend Regency Home Warranty.
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