Second time I have ordered using this site. This time no flowers appeared on the day promised, for the first time in 27 years our anniversary passed without flowers. When I called to find out what happened and complain, the customer service was very helpful and immediately contacted the florist, who apparently "just forgot". Flowers were delivered the next day with a note of apology. I would have expected a refund or discount. Flowers were beautiful when they arrived.
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