After weeks of frustrating attempts to get my 1-month-old tumble dryer repaired, I finally managed to book a repair appointment with Regional Repair Company through Currys for today. I received a text confirming the appointment, so I took a day off work to stay home with my sick child, expecting the repair to go ahead as scheduled.However, I then received a missed call from Regional Repair Company, who asked me to reschedule. When I explained that the appointment was already confirmed for today, they placed the blame on Currys. I then called Currys, only to have them blame Regional Repair Company in return.After hours of phone calls, tears, and begging for a resolution, I was informed that they wouldn't be able to send someone out for another week.I am absolutely appalled by the lack of care, organisation, and communication from both Regional Repair Company and Currys. This level of service is unacceptable, and it’s incredibly frustrating to be left without a functioning dryer for so long, especially when I’ve taken time off and made multiple efforts to resolve the issue.Appalling
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Based in Birmingham, RRC can repair TVs, Laptops & Cameras, Hi-Fis and are the only independent agent in the UK authorised to repair Sony Alpha Cameras. We can now also repair many domestic appliances including washing machines and dishwashers.
