I am trying to claim warranty on a Sony TV that developed a hardware fault. It has been 5 weeks since the engineer came on site to inspect the TV. Still nothing from RRC/Sony. I will think twice before buying a Sony product/using RRC. Simply unacceptable.EditDr Vishal Panchal, I trust you will find my details in your system.Edit 2: I am afraid, you have the story mixed up somewhat. When I booked the job over the phone, RRC did not request for a proof of purchase. RRC were happy to charge me £60 for the callout. I supplied both warranty certificate and proof of purchase to your service engineers when they visited to inspect the TV, as a printout. I then waited about 2 weeks and received a written letter through the post explaining the findings but no further instructions. Another week followed of me waiting with no communication from you, so I called your customer support and they told me you needed proof of purchase to pass to Sony. Why was this not communicated to me? I provided this proof over email immediately. I again waited for another week without any communication, called support and they said they were waiting to hear back from Sony. Another week had gone by with no updates, that's when I left the review.So I think it is fair to say, RRC has not initiated any form of communication with your customers (except for the initial letter through the post). Your customer has to constantly chase you RRC for an update, despite waiting for 1-2 weeks at any given time.Regards,Dr Vishal Panchal
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Based in Birmingham, RRC can repair TVs, Laptops & Cameras, Hi-Fis and are the only independent agent in the UK authorised to repair Sony Alpha Cameras. We can now also repair many domestic appliances including washing machines and dishwashers.
