I ordered my bike back in January and paid express shipping as I was eager to take advantage of this good weather and ride with my family. A few days had past and I noticed no email correspondence RE delivery so I emailed the company myself for an update. I was then advised in the reply that my purchase was a "pre order". I pointed out that this was not the case on the website at the point of sale and still looking back in January there was NO mention of pre order just a straight purchase! The reply to this was "sorry for the misconception" and to refresh the website which now reflects "pre order" further to this email I was advised that the expected shipment to the warehouse was the 16th of February and the bike will be dispatched 2-3 business days from there. We are now Tuesday the 25th of February. No bike, no email to advise where said bike is. I have sent further follow up emails and left voicemails on the number provided with no reply or phone call back. This is poor poor customer service and I would not recommend this company to anybody. Fair enough, things happen, delays happen but update your customers?! Dont leave it up to us to do the running around and investigating of your stock! I've spent good money on a bike I do not have. Disgusting!!
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Reid Cycles is the home of Australia's best value bikes!
By selling direct-to-customer with minimal overheads, Reid Cycles invest in what is important: delivering value to our riders by building the highest quality products at the best price.
Reid Cycles is a proud, independent family and staff-owned Australian business.
