You have an incredible representative in Russel!!If it wasn’t for Russel, I’d have a bigger and more serious issue than I initially had. This situation could have cost me dearly, even more than what I started with!Before my retirement, I worked many many years in the customer service business. That’s how I know without any doubt, how rare it is to find such an individual like Russel in our country today! Russel is a person that is far and very few to find! I sincerely hope you will recognize this young man for his kindness, professionalism, distinction in handling the customers situations, and being diligent for a resolution to the customer’s issues!I sincerely appreciate Russel’s care, and kindness with the problem I presented him! He was incredibly patient and respectful with me! Thank you so much Russel!SincerelyRenée Fernandez
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