I reported being charged $42.95 in November for a monthly subscription for 'support' related to a foot massage unit that cost $40. This feels like a scam. They responded, stating that I would receive a refund and that the subscription would be canceled. However, I noticed another charge of $42.95 from my checking account. When I called, the representative I spoke to was very understanding and mentioned that the cancellation hadn't gone through last month. He assured me he was canceling it now and processing the refund for $42.95. While that’s reassuring, he also mentioned it would take 7-10 days, which is disappointing. If the subscription is indeed canceled and I receive my refund, I will appreciate his assistance.
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