I ordered a product and then heard about a newer model. I contacted the company within 30 minutes, but they said it was too late to modify my order. I was told to wait for the delivery and then call to return the original item for a full refund. I emailed them, but their response stated that it couldn't be returned. When I called customer support, they offered a 40% discount but refused to provide a return authorization number or a return label. I couldn’t speak to a manager either. I find the company untrustworthy and I'm unsure about the effectiveness of their products.
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