This is the most terrible place to shop. Price is affordable but customer service is horrible. We even got threatened by the owner that he wants to put a lawsuit against us. Honestly, what is he thinking? The massage chair we were looking to buy, we were expecting a foot roller. Somehow the website and the receptionist (Allisa) told me that it has the up down and side to side foot roller massage. But it actually doesnt’t have, so with the misinformation leads us don’t want to buy it. Also the owner doesn’t even know his own product. When we mention that what we were looking for Panasonic foot roller massage, he says non of the Panasonic products have foot roller massage function. But is not true, Panasonic EP MAJ7K does have the foot roller massage. At the end the owner force us to pay 15% restocking fees, which is around $525. After he says that, he just hung up the phone. What kind of manner is this, I can’t believe it. That’s so crazy, it wasn’t our fault, I even called to confirmed the foot roller and the front desk lady (Allisa) have confirmed with the owner. And at the end the store wants to charge us for their own mistake. I thought to write this review for future customer who wants to buy massage chair from this shop. Do not waste your time you will be disappointed with their customer service.
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At Relaxacare we offer a wide range of products such as massage chairs, saunas, red light therapy, hot tubs and much more. Our goal is to be apart of every consumers health journey. We provide communication and education to all our valued customers.
