Please do your research with this company. I made a single purchase (a sauna- order D41751). I did not have a good customer service experience at all. I had spoken with the owner of the company prior to purchasing, the unit had previously been returned for not fitting in the basement of the previous client. I expresed that I also intended to place the unit in my basement. He asked the age of my house, and I told him. I was told it would be fine, as I had a newer home and the only reason it didn't fit in the previous home was that it was an old war time house with a narrow basement entry. I proceeded with the purchase and also ordered the white glove service. When the sauna arrived, there was no notification of when the assembly service would arrive. After a week of back and forth, I ended up having to empty out my garage so they had a place to deliver to. When the technician finally arrived he informed me the sauna would not fit in a basement and could only go in the upstairs. After looking at various options, I was still stuck with the item and the company denied having said it would fit. I left a 1 star Google review explaining. The owner then texted me and threatened me unless I removed the review. I eventually had to block the number after multiple long ranting texts. He then googled me and my business so that he and his employees could leave 1 star business reviews to a business they were not a client of (Blue Sky Veterinary Services). It has been the wildest, and most inappropriate customer service experience I have ever had (It made me even more confident in my 1 star review). I had to take screenshots to send to the police. Please, please read these reviews. Save yourself from being harassed after you too have a poor experience and have the audacity to warn other consumers.
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At Relaxacare we offer a wide range of products such as massage chairs, saunas, red light therapy, hot tubs and much more. Our goal is to be apart of every consumers health journey. We provide communication and education to all our valued customers.
