A few weeks ago, after seeing the TV ad, I went to “tryrelaxium.com” and signed up for a free bottle.What I got from the ad, and from reading the info on the site, was that I would get a free bottle with just paying for the shipping, and could cancel the automatic follow-on order within 17 days.At the 15-day point, I signed back on and cancelled.So, I was very surprised to see a $127 charge on my credit card two days later. I called to see what had happened, and was told that I had only cancelled the follow-on subscription and the $127 charge was for the “free” bottle (that I had been surprised to see was actually two bottles).I was astounded, and said that I had not seen that in the information. The customer service guy said it was there. I said this was starting to sound like some kind of scam. As I got more and more unhappy with the explanations, and the customer service guy was constantly talking over me, I finally told him in very stern terms that I was driving the conversation, not him, and to shut up and listen to me.After that, I got the information that, if I sent back one bottle, the charge would be reversed (I didn’t see that on the website, either). So, I’m going to do that. I hope it works.This is very bad. I tried it because I trusted Mike, and now am seriously questioning that trust. This is not the way an honest company operates. It may be that the web site didn’t explain it clearly enough, but that is really not an excuse – it should be crystal clear and easily discerned. I have designed web sites that deal with sales, and know how and why to make sure they work correctly.If this was just a bad website design problem, responsible management would shut it down until the issues are resolved.If this was by design, Mike should immediately disassociate himself from the company, and offer a public apology to those who also had a bad experience.Either way, it's NOT recommended========================================Follow-up - 12/06When you call their number, the first thing you hear is Mike Huckabee telling you that, if there's anything you don't like, email him at mike at relaxium dot com - a real confidence builder, right?I thought so, so I did email him, telling him the whole story presented above.I can't say I was surprised, but I was disappointed that I never heard from him.John K.
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