I opened my account about a week ago and initially everything seemed fine; I had a few wires go in without issues. However, shortly after setting up, I was informed that all accounts would be closed. I had been a customer for nearly two years and had already set up a new account elsewhere. This morning, I had a revenue payment deposited and started processing payroll without any problems. But then I noticed some timing issues with payments and decided it was time to explore other options. Just as I was doing that, I received the closure notification. Then came the real trouble! My new account was suddenly frozen along with all associated cards, totaling $6,700, with no prior warning or communication! I called twice, and the only response I received was to just wait—no timeline or updates were provided. My documentation is all current, yet there has been zero communication from the support team. I have made nearly a million dollars in deposits previously without such issues. Regrettably, I feel that the suggestion to switch accounts was a mistake. My operating capital is now stuck with no clear path to resolution! I never expected to open a bank account only to have my funds frozen without notice.
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Relay is an online banking platform that puts business owners in complete control of their cash flow. By helping them clearly understand what they're earning, spending, and saving, Relay empowers entrepreneurs to make smarter decisions about their business and reach peak profitability.
Disclaimer: Relay is a financial technology company, not a bank. Banking services are provided by Thread Bank; Member FDIC.See more
