Relay Financial shut down my company’s account on January 28th with zero explanation.
After the account was closed, additional incoming funds hit the account. Instead of rejecting or returning those funds—as any competent institution would—Relay accepted them and has held them ever since.
We are now approaching 50 days, and at no point has Relay:
• Provided any explanation for the account closure
• Explained why they are holding the funds
• Given a specific timeline for when the funds will be released
Nothing. Just boilerplate non answers
This isn’t a minor inconvenience. This is a small business being locked out of its own money for nearly two months with no transparency or accountability.
For context, we also bank with Brex, Mercury, and Capital One. None of them operate like this. If there’s ever an issue, you get communication and a clear process. Relay provides neither.
At this point, this behavior is completely unacceptable. Holding funds this long without explanation or resolution is not just poor service—it raises serious concerns about how this company operates.
If you’re a business owner, understand the risk:
Your account can be shut down without warning, and your funds can be held indefinitely with no explanation.
I would strongly advise against using Relay Financial.
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Relay is an online banking platform that puts business owners in complete control of their cash flow. By helping them clearly understand what they're earning, spending, and saving, Relay empowers entrepreneurs to make smarter decisions about their business and reach peak profitability.
Disclaimer: Relay is a financial technology company, not a bank. Banking services are provided by Thread Bank; Member FDIC.See more
