relosmart.asia

Would’t trust them with a dead…

Would NOT trust them with a dead cockroach! There own recommended Insurance found them responsible for the “rough handling” of my property, which they were supposed to ship to the Philippines, but never did. The insurance covered the cost of the insured, mold-damaged items, which had been in Relosmarts care in Hong Kong for about 7 months. Due to the high out-of-pocket expenses incurred by me when dealing with the moldy environment caused to my newly renovated home in Hong Kong when Relosmart delivered and opened all the mold-infected boxes and furniture they had been storing instead of shipping, I had to take legal action after tireless effort by me and the Hong Kong Consumer Council to communicate with Relosmart to recover my out-of-pocket expenses. The Hong Kong Consumer Council tried 8 times via letter, email and phone to contact Relosmart, after I had tried in vain to do so. All communication went unanswered, which is amazing. Not sure how this company does business, since all forms of communication don’t work😅. Screening calls? No internet? No postman? On the good advice of the HK Consumer Council, I took Relosmart to the SMALL CLAIMS COURT. Sadly,most victims can't do this as they have left Hong Kong. On the day of the court case, Relosmart was—mysteriously— uncontactable by phone by the court clerk, and of course, a NO SHOW in court, which was not surprising. After submitting all my diligently collected evidence to prove to the court that Relosmart’s “Rough handling” of precious property caused the mold infestation and deadly, toxic environment in my newly decorated home, the judge awarded me the out-of-pocket expenses I incurred trying to clean it.Of course, the Director of RELOSMART, Lars Kuepper, DID NOT PAY, stating in a letter I received from the court about 6 weeks after my court hearing that he/the company did not receive a court date, and they knew nothing of such a claim and court case. Again, poor Relosmart. They somehow did not receive any notice from the court to appear. Since all forms of communication never reaches them, maybe we should send them a “Messenger Pigeon🕊, or a parrot to communicate with them🦜😅”, as they have requested an appeal, which is set for March, 2026, unless, of course, they have not received a letter of notice from the Small Claims Court to appear for their appeal. Please take heed! Will keep you posted!My contact: +852 93279145

Date of experience: May 31, 2025