Do not use this company if you actually need what you are shipping anytime soon. We sadly and regrettably used them to ship half our furniture from Hong Kong to the U.S. They loaded our items in HK in October 2024. It is now May 2025 and we still don’t have it. That’s right. 8 months and counting. And there is nothing you can do about it. They will point very clearly to the fine print in the contract and say “read the contract.” The only thing they did do was send us an invoice for more insurance costs because our items sat in storage for so long that the transportation insurance we paid up front ran out. They didn’t offer a discount or anything. Said basically ‘yeah too bad.’Adding injury upon injury, for the last three weeks our furniture has actually been in the U.S. but the local moving company they use can’t seem to get our furniture actually on a truck and delivered to us. They keep saying “we’re not sure we’ll let you know next week.” Oh and by the way, when they tell you your fee covers door to door delivery, it doesn’t. You will almost certainly need to be charged a “shuttling” fee by the movers on the receiving end. $400 for us. The staff is very responsive and efficient and professional. But the underlying service of this company is frankly not a service at all. It’s not worth the money you save if you don’t actually get your items for almost a year. Huge warnings if you’re considering this company.
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