After switching from another service to this, it quickly became clear that the product has a significant flaw that makes it unsuitable for providing ad hoc attended support. Unfortunately, I didn't notice this during the trial. Every time a customer runs their attended access app, it re-downloads over 60MB, even if they did so just 20 minutes earlier. With a 25Mbps network, it takes nearly a minute to function; slower networks take even longer. When I asked support for a workaround, they suggested my clients need faster connections. While the product works fine once running, reaching that point can be very frustrating. It's especially annoying since this is a solvable technical issue if they wanted to address it. Other competitors offer single-file executables for easy distribution. I tried to reach out for feedback before writing this review, but I received no response from them or support, who told me to go away. I doubt their outreach in the response below is genuine. I've since moved on to a different option, as I take my responsibilities seriously.
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RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connect to your remote computers to work from home or anywhere you choose. RemotePC lets you access your remote computers directly via the web, with no software installation required. Includes plans for consumers, small businesses, and large enterprisesSee more
