The company seems to prioritize scamming customers over helping legitimate ones. I had a remote session with what I believed was a legitimate entity, but it turned out to be a scam. Their response has been painfully slow—it's been 3.5 weeks with multiple follow-ups. Initially, I was told no remote session occurred, but that was later retracted when I insisted I had witnessed it. They are also unwilling to share session details, despite having logs. There have been repeated failures to call me back at agreed times for updates. There’s no clarity on data losses, and promised information has not been shared. The staff has been rude and patronizing, and one representative even hung up on me when I asked him to stop interrupting. It feels like constant gaslighting and shifting of responsibility. Overall, it's utterly unsatisfactory.
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RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connect to your remote computers to work from home or anywhere you choose. RemotePC lets you access your remote computers directly via the web, with no software installation required. Includes plans for consumers, small businesses, and large enterprisesSee more
