Awful communication throughout the relocation. Matthew is a very nice guy, which shocks me as he absolutely ignored me. On the day of collection I had to call the shippers to collect my boxes as they cancelled due to not having a proper box for my TV and I almost found myself in the situation of having to vacate the property with my belongings not collected. I never got a call from removals updating me where my boxes where. I was told they were delivering and never happened, losing a weeks holiday, my TV although insured and assured it would be professionally wrapped, the shippers sent a contractor to pick up my boxes and wrapped my £2k TV in a dirty blanket. Change of insurance provider hours before belongings collection. I had to pay 10% of the insured value instead of the 3% originally quoted, giving me no room to look for a better option - not sure about the legality of that. I had to be calling every week for updates. When delivering I was told I would be called when driver on route but instead I was called when driver was at the door. I wasn’t at home so I had to leave the table where I was having lunch at the restaurant to quickly get in the car and go to collect my boxes.I have never received a closure email or close of project or a comment from Matthew after delivery… Although everything arriving in good condition and price being competitive, the process and experience was absolutely horrible. I do not recommend them or if you go with them, set expectations from the start of the process.
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Removals.co.uk offers a full range of removal and shipping services covering the UK, Europe and internationally.
