I recently had a very disappointing experience with this platform. I signed up only to buy a few credits for one or two images, and I added my card strictly for that purpose. At no point did I knowingly activate a subscription, and I never received any email reminder, warning, or notification about a renewal or upcoming charge.Almost a week later, a subscription fee was taken from my card without any notice. When I reached out to support, they initially offered only half a refund, even though I had not used the subscription at all. Later, they claimed that the renewal was “clearly detailed,” but no message was ever sent before the charge, which feels far from transparent.I contacted them immediately after noticing the payment, and still the solution offered was minimal and felt more like an excuse than real customer care. It’s disappointing to see companies relying on unclear free-trial mechanisms instead of open communication with users.Unfortunately, this experience has completely discouraged me from using the platform again. I hope they reconsider their approach, because no service should charge customers without proper notification or refund refusal for something they didn’t use.
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