This was my experience, and I hope yours has been better. I booked a car collection through their website outside working hours. The next morning, I received both a text and an email saying they had “tried to call me” and couldn’t reach me. This was not true — I had no missed calls, no voicemail, and my phone was with me the entire time.I tried calling them three times with no answer, left a voicemail, and also replied to their email. When they finally called back, I explained that the battery had been removed because it was damaged in the accident. They put me on hold for a minute, then immediately tried to book a collection date without addressing the price change.When I asked again about the impact of the missing battery, they finally told me the price would drop from £150 to £130. Even £150 is already a very low price for a 2009 Toyota Aygo with a good condition engine and only 66k miles, yet they still decided to reduce the offer further. When I said I didn’t accept the reduced offer, they cancelled the collection on the spot and ended the call.Overall, the experience felt unclear, rushed, and not transparent. The communication didn’t match what actually happened, and the last‑minute price change was disappointing.After declining their reduced offer, I noticed I could no longer obtain a quote on their website. The quote form simply stopped working for me, which makes it feel as though my access was blocked after refusing the lower price. And look at what they state right below the quote form: ‘We guarantee your scrap price & payment. No hidden costs. No hidden surprises.
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