I wish I could provide zero stars. Carpet right sent this company to my house to inspect an expensive carpet that I had for three months that was of horrendous quality. The inspector 'acted' understanding and in my favour until I received a report which stated we wore 'high traction footwear' and used a hoover which I DO NOT own. (I have had confirmation from Dyson that I am using the correct hoover also.) I was told this was due to the area I had used my carpet. They were untrue and complete upsetting lies which seemed to favour the company. Can i just add that the carpet description was 'a carpet made for heavy use, high traffic areas, made of high-quality materials.' As a couple, with a brand-new house, we have never worn shoes or even slippers past our front door. I also contacted Renew who agreed that they hadn't changed my hoover in the report but still failed to change any information or complete another inspection. Please do not trust this company to complete an unbiased inspection in your home!
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Renew-UK wide Flooring & Furnishing Validation and Restoration Specialists- 0844 8717982 Unique 1 stop restore validate replace service for all flooring types.
