"Very disappointing experience with the car rental company in Naples: Despite providing my flight number and phone number when booking, I was not contacted when my flight was delayed. As the plane circled over Naples due to a thunderstorm, I was unable to reach anyone myself. At the location, there was no signage at all, the station was very difficult to find, and no one could be reached by phone. The reserved vehicle was no longer available, yet I was still charged the full price. I have not received any response to my complaint to this day. Absolutely not recommended!"
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