This whole experience has honestly been exhausting and disappointing, and I truly regret choosing this company. I have paid over $4,000 for a sauna that is nowhere near worth that amount. The quality is extremely underwhelming, the sauna itself isn’t properly sealed when closed, so cold air comes through around the door. It feels cheaply made, and the display was installed incorrectly (though I never followed up on fixing this until now so no fault to Nook here). The contract process, in my experience, felt incredibly predatory. There is a minimum $999 buyout fee, and I was never clearly informed when I exceeded that amount. I ended up paying a significantly inflated price without transparency or proper communication. The customer service was the most frustrating part. There was little to no communication, my calls went unanswered & it felt like I was constantly chasing them and playing phone tag. I felt that unless you aggressively follow up, you’re left in the dark while invoices continue to arrive & the responses were always they can’t offer me anything bc of the contract. I now fully own the sauna and honestly, it’s been the biggest relief knowing I never have to deal with this again. This has been an expensive lesson & I hope anyone considering signing a contract with Nook Saunas takes the time to read reviews and understand exactly what theyre agreeing to
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Infrared home saunas from only $59 a week.
Rent from just 1 month! Free delivery and installation. No hidden fees. Love it and don't want to give it back? Option to buy after renting.
