Extremely disappointed – definitely not recommendedWe ended up paying almost double the price that was agreed upon online. During the booking we were told that the young driver fee would not apply, yet it was added at pick-up without any prior communication.On top of that, the €113 we paid in advance was completely ignored. We had to pay the full amount again on the spot. Later we received an email saying that this payment was only a “deposit for booking through Carla”, which was never clearly mentioned and honestly just ridiculous.The customer service was also terrible. The staff on site couldn’t even contact Carla. After calling and emailing Carla directly, we were first told that everything would be sorted out, only to later receive a message saying that nothing could be done after all.In short: very poor service, unclear charges, and misleading communication. Definitely not recommended.
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Carla is a car rental app comparing 900 companies including Hertz, Avis, Budget, Dollar, Thrifty, Sixt and many local rent a car companies. Featured on USA TODAY, Techcrunch, Boston Globe, Travel Pulse and AutoRental News. 2.5M+ rental cars selected annually on Carla.
You can rent a car at 20,000 locations worldwide from all major companies like Avis, Budget, Dollar, Fox, Sixt, Hertz, Thrifty, Europcar and many local businesses.
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