Extremely Unprofessional and Fraudulent Experience with CarlaI want to formally warn other travelers about my extremely negative experience with Carla.I booked a car through their service for my trip to Greece. Prior to my departure, Carla repeatedly assured me that my reservation was valid and that I would not face any problems. However, my flight was delayed by 4–5 hours. When I arrived to collect the vehicle, I was informed that my car had already been given away because I was “late” and that the supplier only waits for two hours. At no point during the booking process was this condition mentioned.From that moment, I attempted to contact Carla’s customer support through every possible channel: phone, app, and email. I received no response whatsoever.The local supplier explained that they could not provide me with another car, as they only cooperate with companies, not private customers. They also stated that they would not charge Carla for this failed rental and advised me to request a refund directly from Carla. As a result, I was left stranded and had to rent another car elsewhere at a much higher cost.When I returned home and requested a refund from Carla, my claim was denied, even though I had received no service, no support, and no product. Instead, I was offered only a $290 voucher for future use, despite the fact that I had already lost $517.18 on this booking.This is completely unacceptable. A trustworthy company should never withhold a customer’s money without delivering the promised service.⚠️ I strongly advise against using Carla. They demonstrate fraudulent practices and complete disregard for their customers. Travelers risk losing their money entirely.
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Carla is a car rental app comparing 900 companies including Hertz, Avis, Budget, Dollar, Thrifty, Sixt and many local rent a car companies. Featured on USA TODAY, Techcrunch, Boston Globe, Travel Pulse and AutoRental News. 2.5M+ rental cars selected annually on Carla.
You can rent a car at 20,000 locations worldwide from all major companies like Avis, Budget, Dollar, Fox, Sixt, Hertz, Thrifty, Europcar and many local businesses.
Unlock Hidden Discounts: Discover an array of secret deals and discounts available exclusively on the Carla app. Unleash your savings potential and get access to offers you won't find anywhere else.
Unbeatable Prices: We've partnered with top car rental companies to secure the best rates on the market. You can now book your dream car at a fraction of the cost, leaving you with more money to splurge on your trip.
Hand-Picked Selection: Our team of travel experts scours the globe to bring you a hand-picked selection of premium vehicles and deals. From luxury sedans to rugged SUVs, find the perfect wheels for your journey with ease.
Exclusive Hidden Gems: Experience destinations like a true local. Discover hidden gems and off-the-beaten-path spots that only insiders know about. Uncover the essence of your destination, one road trip at a time.
Faster Booking, More Adventure: Our streamlined booking process ensures that you can secure your car rental in seconds. Spend less time planning and more time exploring your destination.
Global Reach: Whether you're venturing across your home country or exploring a far-off land, Secret Deals are available in 20,000+ locations worldwide. No matter where your wanderlust takes you, Carla has you covered.
Trusted Partners: Rest assured that rental cars on Carla come from reputable rental companies you know and trust. We've partnered with industry leaders to ensure top-notch service and reliability.
Last-Minute Bliss: Staying spontaneous? No problem! You can still score incredible rates on last-minute bookings. So go ahead, embrace the thrill of spontaneity!
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We hope to be your best travel buddy to get the perfect car for you. You can sit back and enjoy the ride!See more